All reservations, bookings and payments are accepted based on your agreement to the following:-
1. Payments Terms and Acceptance
The costs are as stated in the email you will receive. All payments are in Euros and you agree to accept any bank or currency transaction fees when making your payment.
Once the advance part-payment (or in some cases full payment) has been received and accepted by me, I will send you my written confirmation. The contract between us will only be formed when I send you my written confirmation and is subject to these terms and conditions. I reserve the right to refuse any booking prior to the issue of my written confirmation. If I do this, I will promptly refund any money you have paid to me.
You should carefully check the details of the confirmation email and inform me immediately of any errors or omissions. It is also your responsibility to read my website www.pezenas-languedoc.com carefully, to satisfy yourselves that the activity is suitable for you in terms of its location and the facilities provided, and in all other respects. No listings on other websites are wholly within my control and should therefore be ignored.
Advance part-payments are non-refundable in the event of cancellation by you. If you wish to cancel your reservation your payment cannot be refunded. Illness in the family, or any other special extenuating circumstances, regrettably cannot alter the cancellation conditions.
In the unlikely event of me having to cancel your booking, this will be because the service provider or venue which I use has had to cancel and this is outside my control. A full refund of all monies you have paid to me will be made. In this unlikely event, I regret that I cannot be responsible for any other costs you may have incurred. If you also made an advance payment to one of the service providers with whom I act as agent, then you must apply to them for any other refund.
Guests are responsible for buying their own travel and other insurance (including cancellation, flight delays, loss and damage to baggage and other property) and also health insurance (including evacuation and repatriation coverage).
3. General Basis of the Contract Between Us
The contract is based on these Terms and Conditions, together with the relevant email correspondence, and is subject to the laws of France.
Where you are making a booking through me, and where the activity, event, class, tour, excursion or holiday is being provided by a third party, then the basis of the contract between you and me is only that of a bookings service. The advance part-payment to me in these cases shall be considered as the booking fee.
In these circumstances you accept responsibility for the contract you have made with the third party supplier when you make any payment to him or her.
Finally, I wish you a great holiday. Bonnes vacances!!